POLICIES

Posted on March 3, 2011

OUR COMPANY POLICIES

DEPOSIT:  GKM PRODUCTIONS requires a 25% deposit at time of order and the balance needs to be paid two days before the event.  If you are paying the balance with a check, full payment must be made 7 days PRIOR to event.  Thus deposit is non-refundable.

CANCELLATION:  All cancellations should be made at least 7 days in advanced to the date of the event.  In case of cancellation, the deposit is non-refundable; only a company credit will be issued towards one future booking, within one year from the original event’s date.

ESTIMATES:  Quotes are valid only for 30 days and all prices are subject to change without a deposit.  Written or oral estimates are not guaranteed that we are holding the services quoted in your order.

PAYMENT METHODS:  Accepted methods of payment are debit cards, money order, cashier check or cash.  We accept Visa, MasterCard, Discover and American Express.  Full payments will be accepted by check if it is submitted at least 7 business days before the event.  There will be $ 35.00 service charge for any returned checks.

SET/UP & BREAKDOWN:  There are additional fees if you require set-up and breakdown of the items that you rented.  Please contact us for more information.  Set up fees are applied for our rental items only, not for other decorative items that you have purchased or rented from another companies.

SECURITY DEPOSIT:  A Security deposit is required if paying by cash or credit card for any damage, lose of items, or no return of products rented by the client.  A replacement/ brokage fee will be charged to your account depending on the items damaged or lost.

RENTED ITEMS:  All rented items are for a rental period of 24 hours. All items picked up at our office should be return to us within 24 hours after the event. Otherwise, additional fees will be incurred on a daily basis.  Our office is closed on Saturday and Sunday so you can return these items by Monday under previous agreement with our customer service representative.  Customer is responsible for all items rented until they are picked up by our crewat your loation. Customer CANNOT leave items unatended until our crew arrives to the event locationand we inspect these items rented to ensure that they are in good condition as when they were delivered.  Otherwise, additional fees will be incurred. All food service items including dinnerware and flatware must be returned rinsed free of food items.
LINEN RENTALS:  Linen should be free of refuse and air dried to prevent staining and mildew. Please do not place wet or damp linen in bags.  A  fee will be charged for linen replacement or damage. It is recommended to dry them first before placing them in a plastic bag. RESPONSIBILITY FOR ALL EQUIPMENT REMAINS WITH THE CUSTOMER FROM THE TIME OF DELIVERY TO THE TIME OF RETURN. Please safeguard the equipment and be sure it is protected and secured from the weather when not in use.

CLEANING FEES:  We are not responsible for collecting any waste after the event has ended. Unless, a client has paid for a cleaning fee for removal of decorations or any trash.

RAIN POLICY:  Cancellation due to inclement weather must be made no later than 24 hrs. prior to the starting time of the event. Once our trucks are en route to the event, full payment is due rain or shine. We will always do our best to accommodate our clients if activities are postponed due to rain, but once we are at the event, full payment is due.

Client is responsible for any damage which occurs should the equipment be exposed to the elements. It is highly recommended that the client be at the location for delivery and pick-up to protect the security deposit. If client will not be at location for pick-up and precipitation is in the forecast, A Party Center requires that all equipment be left under overhangs covered with plastic drop cloths or tarps for protection.

Categories: POLICIES


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